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Business & Work
, Work
Calendar outlinedPublished on CameraNIKON CORPORATION, NIKON D5100
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Service design is a process in which the designer focuses on creating optimal service experiences. This requires taking a holistic view of all the related actors, their interactions, and supporting materials and infrastructures. Service design often involves the use of customer journey maps, which tell the story of different customers’ interactions with a brand, thus offering deep insights.